The following Terms and Conditions apply to all room bookings made.
In these Terms and Conditions, the following definitions apply:
Bookings: The Lead Booker may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking. The prices displayed on the Hotel website or third party website are for the requested stay including any extra items selected. A minimum length of stay and/or other conditions may apply to certain dates, as specified.The Lead Booker is responsible for any and all charges due on the Booking(s). The Hotel may apply a deposit to the booking. The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
Guest Conduct: The Lead Booker is responsible for the appropriate conduct of all guests and visitors of the rooms booked. Any damage is chargeable to the Lead Booker. Smoking, carrying drugs or smelling of drugs, is strictly prohibited and any evidence of smoking or drug smells will result in the guests being required to leave immediately with no refund, no return of deposit and extra cleaning charges may apply. We may also need to close the room for however many nights necessary to allow the smoking or drug smells to clear and we will recover our loss from you if we need to do so; you will be charged the cost of room(s) nightly rates until room(s) suitable to let. Similarly, if fire alarm sensors/system/call points have been tampered with or triggered by guest misconduct such as smoking in the hotel, we must call out an engineer to inspect for damage and to ensure it is functioning correctly. There can be a substantial charge for this. Guests & visitors must be mindful and respectful of others, guests and staff; abuse, noise, inebriation, smoking or drugs will not be tolerated and will result in guests being required to leave immediately with no refund, no return of deposit and Extra Charges as necessary.
Extra Charges: By making a Booking, the Lead Booker accepts full responsibility and liability for the actions of any Guest(s) staying (or person visiting) the Hotel relevant to the Booking. The Lead Booker might incur Extra Charges for late checkout, smoking, drug use, drug smells, excess cleaning, damage, theft and/or any event which has resulted in an additional cost to the Hotel. Extra Charges might also include lost revenue should a room booked by the Lead Booker need to be closed to other guests. Any Extra Charges will be made to the payment card provided by the Lead Booker. If payment is not possible using the payment card provided, the Lead Booker must make full payment within 14 days of departure.
Refund Policy / Cancellation: We offer Refundable Rates to Guests who book direct with us. Refundable Rate bookings cancelled in writing by 6pm at least 7 days prior to arrival are refunded in full. A Cancelled Booking is only confirmed when a cancellation email has been received by the Lead Booker. The Lead Booker is responsible for checking the receipt of a cancellation email. All Bookings are non-amendable. All 3rd Party Room Bookings (booking.com, expedia, hotels.com, airbnb, etc) are governed by the terms and conditions for the room rate booked on that website on that date. These bookings are non-refundable.
Arrival and Check-In: Our Reception Desk is open and staff are on duty between 2:00pm and up to around 7:00pm each day.Our user-friendly Self Check-In system may be available by prior arrangement for Guests arriving after our Staffed Reception desk has closed.
Self Check In must be arranged in advance by the Guest and Reception prior to 1900 hrs to be considered in place; please do not assume otherwise and simply arrive late, thanks. We cannot guarantee your admission into the hotel if not arranged by 1900. We reserve the right to not offer late Check In at our discretion, even if requested.
Non-Arrival (No Show): Guests who do not check-in on the first scheduled day of arrival are treated as a No Show. The Booking will be charged in full and cancelled.
Departure and Check-Out: On the day of departure, we kindly ask all Guests to vacate their Room by 10:00 am. Late check-out after this time will be charged to the Lead Bookers payment card at £20 per hour (or half hour parts thereof), at the discretion of the hotel. Guests are required to leave the Room key card/s in the drop box located in Reception. There is a charge of £27 per key card not returned by the 10:00 check-out time. Room cards cannot be posted back to us for security reasons. A deposit (if appropriate) is refunded to the payment card on file, subject to the Room being in a clean and tidy condition which only required a Standard Departure Clean.
Standard Departure Clean: Following a Guest check-out from a Room, housekeepers will conduct a Standard Departure Clean. This includes stripping and remaking beds, removing and replacing dirty towels, emptying the bins, cleaning the bathroom as typically done in a person's home, cleaning, polishing and hoovering the bedroom area, replacing tea, coffee and milk supplies. Anything else is not included in a Standard Departure Clean and may be charged for. Stains and spills on the carpets, walls, bedding and/or linen, smoking and/or drug smells etc are a chargeable extra.
Accessibility: Because the Hotel was built around 1796, accessibility adaptations are extremely difficult to make on practical and financial grounds. Whilst the Hotel can cater for most able-bodied Guests, those with specific mobility and/or accessibility requirements should contact the Hotel prior to making a Room Booking. We have some accommodation on the ground floor with minimal steps. Guests with sight impairment can bring a service dog. Unfortunately, due to previous abuse of this policy, we do require evidence prior to arrival that the service animal is trained for the purpose claimed. Excess cleaning (if appropriate) will be charged.
Items Beyond Our Control: At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Guests informed of these circumstances however this may not always be possible. If any facility or feature is a significant reason for you choosing our Hotel and/or Room, we would kindly ask you to contact us prior to making a Room Booking.
Parking: The Hotel has limited free parking on our forecourt, available on a first come basis. The hotel does not accept any liability for any vehicles left on or off our forecourt. Further Parking is available nearby on public roads and in public car parks, subject to their costs and terms.
In the Event of a Problem: In the event that a Guest has a problem during their stay it must be brought to our attention at the time. This is to ensure that we have an opportunity to rectify the problem during the stay. The Hotel is unable to consider refund and/or compensation claims if we have not been given the opportunity to rectify a problem. If a Guest is not satisfied that the issue has been resolved fully, a complaint must be submitted in writing within 14 days to The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.
Use of Personal Information: Financial transactions are processed using strict security procedures by our payment processing company. We have the legal authority to charge the Lead Bookers payment card before, during and (for a limited period) after each stay. We do store the Lead Booker and Guest’s name and address on our secure web server and (subject to that person's explicit consent) may occasionally use this information to send details of special offers at the Hotel. The Lead Booker and/or Guests may ask to be removed from such emails at any time. We do not provide Lead Booker and/or Guest details to third parties unless we are required to do so for legal reasons.
Revised 08/10/2022
In these Terms and Conditions, the following definitions apply:
- “The Agreement” is your Booking Confirmation and these Terms and Conditions;
- “Booking Confirmation” is the notice sent by email which includes details of your Booking(s);
- “Company” and/or “The Owner” is Nicholas Richardson trading as The Royal Clarence Hotel;
- “Hotel” is The Royal Clarence Hotel and Apartments, 31 Esplanade, Burnham-on-Sea TA8 1BQ;
- “Booking(s)” is a booking for a Hotel Room and/or Apartment accommodation;
- “Room Only” is Hotel Room accommodation without food;
- “Standard Departure Clean” is the Standard Clean a housekeeper does on Guest departure from a Room;
- "Direct Booking" is a Booking made directly with the Hotel;
- "3rd Party Booking" is a Booking made via a 3rd party booking agent;
- “Deposit” is a deposit held by the Hotel which is used (or part used) to cover Extra Charges;
- “Extra Charge” is a charge made to the Lead Booker to cover any loss to the Hotel attributed to the Guest(s) such as, but not limited to, damage, smoking and drugs;
- “Lead Booker” is the person, company, organisation or other body responsible for the Booking;
- “Guest(s)” is any person staying at the Hotel or a visitor of guest(s);
- “Room(s)” is the guest bedroom, bathroom and/or apartment within the Hotel;
Bookings: The Lead Booker may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking. The prices displayed on the Hotel website or third party website are for the requested stay including any extra items selected. A minimum length of stay and/or other conditions may apply to certain dates, as specified.The Lead Booker is responsible for any and all charges due on the Booking(s). The Hotel may apply a deposit to the booking. The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
Guest Conduct: The Lead Booker is responsible for the appropriate conduct of all guests and visitors of the rooms booked. Any damage is chargeable to the Lead Booker. Smoking, carrying drugs or smelling of drugs, is strictly prohibited and any evidence of smoking or drug smells will result in the guests being required to leave immediately with no refund, no return of deposit and extra cleaning charges may apply. We may also need to close the room for however many nights necessary to allow the smoking or drug smells to clear and we will recover our loss from you if we need to do so; you will be charged the cost of room(s) nightly rates until room(s) suitable to let. Similarly, if fire alarm sensors/system/call points have been tampered with or triggered by guest misconduct such as smoking in the hotel, we must call out an engineer to inspect for damage and to ensure it is functioning correctly. There can be a substantial charge for this. Guests & visitors must be mindful and respectful of others, guests and staff; abuse, noise, inebriation, smoking or drugs will not be tolerated and will result in guests being required to leave immediately with no refund, no return of deposit and Extra Charges as necessary.
Extra Charges: By making a Booking, the Lead Booker accepts full responsibility and liability for the actions of any Guest(s) staying (or person visiting) the Hotel relevant to the Booking. The Lead Booker might incur Extra Charges for late checkout, smoking, drug use, drug smells, excess cleaning, damage, theft and/or any event which has resulted in an additional cost to the Hotel. Extra Charges might also include lost revenue should a room booked by the Lead Booker need to be closed to other guests. Any Extra Charges will be made to the payment card provided by the Lead Booker. If payment is not possible using the payment card provided, the Lead Booker must make full payment within 14 days of departure.
Refund Policy / Cancellation: We offer Refundable Rates to Guests who book direct with us. Refundable Rate bookings cancelled in writing by 6pm at least 7 days prior to arrival are refunded in full. A Cancelled Booking is only confirmed when a cancellation email has been received by the Lead Booker. The Lead Booker is responsible for checking the receipt of a cancellation email. All Bookings are non-amendable. All 3rd Party Room Bookings (booking.com, expedia, hotels.com, airbnb, etc) are governed by the terms and conditions for the room rate booked on that website on that date. These bookings are non-refundable.
Arrival and Check-In: Our Reception Desk is open and staff are on duty between 2:00pm and up to around 7:00pm each day.Our user-friendly Self Check-In system may be available by prior arrangement for Guests arriving after our Staffed Reception desk has closed.
Self Check In must be arranged in advance by the Guest and Reception prior to 1900 hrs to be considered in place; please do not assume otherwise and simply arrive late, thanks. We cannot guarantee your admission into the hotel if not arranged by 1900. We reserve the right to not offer late Check In at our discretion, even if requested.
Non-Arrival (No Show): Guests who do not check-in on the first scheduled day of arrival are treated as a No Show. The Booking will be charged in full and cancelled.
Departure and Check-Out: On the day of departure, we kindly ask all Guests to vacate their Room by 10:00 am. Late check-out after this time will be charged to the Lead Bookers payment card at £20 per hour (or half hour parts thereof), at the discretion of the hotel. Guests are required to leave the Room key card/s in the drop box located in Reception. There is a charge of £27 per key card not returned by the 10:00 check-out time. Room cards cannot be posted back to us for security reasons. A deposit (if appropriate) is refunded to the payment card on file, subject to the Room being in a clean and tidy condition which only required a Standard Departure Clean.
Standard Departure Clean: Following a Guest check-out from a Room, housekeepers will conduct a Standard Departure Clean. This includes stripping and remaking beds, removing and replacing dirty towels, emptying the bins, cleaning the bathroom as typically done in a person's home, cleaning, polishing and hoovering the bedroom area, replacing tea, coffee and milk supplies. Anything else is not included in a Standard Departure Clean and may be charged for. Stains and spills on the carpets, walls, bedding and/or linen, smoking and/or drug smells etc are a chargeable extra.
Accessibility: Because the Hotel was built around 1796, accessibility adaptations are extremely difficult to make on practical and financial grounds. Whilst the Hotel can cater for most able-bodied Guests, those with specific mobility and/or accessibility requirements should contact the Hotel prior to making a Room Booking. We have some accommodation on the ground floor with minimal steps. Guests with sight impairment can bring a service dog. Unfortunately, due to previous abuse of this policy, we do require evidence prior to arrival that the service animal is trained for the purpose claimed. Excess cleaning (if appropriate) will be charged.
Items Beyond Our Control: At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Guests informed of these circumstances however this may not always be possible. If any facility or feature is a significant reason for you choosing our Hotel and/or Room, we would kindly ask you to contact us prior to making a Room Booking.
Parking: The Hotel has limited free parking on our forecourt, available on a first come basis. The hotel does not accept any liability for any vehicles left on or off our forecourt. Further Parking is available nearby on public roads and in public car parks, subject to their costs and terms.
In the Event of a Problem: In the event that a Guest has a problem during their stay it must be brought to our attention at the time. This is to ensure that we have an opportunity to rectify the problem during the stay. The Hotel is unable to consider refund and/or compensation claims if we have not been given the opportunity to rectify a problem. If a Guest is not satisfied that the issue has been resolved fully, a complaint must be submitted in writing within 14 days to The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.
Use of Personal Information: Financial transactions are processed using strict security procedures by our payment processing company. We have the legal authority to charge the Lead Bookers payment card before, during and (for a limited period) after each stay. We do store the Lead Booker and Guest’s name and address on our secure web server and (subject to that person's explicit consent) may occasionally use this information to send details of special offers at the Hotel. The Lead Booker and/or Guests may ask to be removed from such emails at any time. We do not provide Lead Booker and/or Guest details to third parties unless we are required to do so for legal reasons.
Revised 08/10/2022