Q: Do you offer bed & breakfast
Our guest bedrooms are sold on a Room Only basis. This allows us to offer our great value room rates and is ideal if you don't want a heavy breakfast or if you need to get away early. There are a number of eateries 1 minute walk away where you can get a breakfast.
Q: ARE YOUR ROOMS EN-SUITE
All but one of our rooms has an en-suite. (That single bedded room that has their own private bathroom across the hall - and the bedroom has a sea view.)
Q: Are you located near the sea
We are the only Hotel located on the seafront in Burnham-on-Sea. Enjoy fantastic sea views and amazing sunsets from your sea view room or our enclosed veranda.
Q: Do you serve food OR ALCOHOL
We have a very large number of cafes, takeaways and restaurants situated within a couple of minutes walk of the Hotel. That is why we choose not to offer food and alcohol ourselves. Guests are encouraged to explore the Town instead of being restricted to eating in one place. Takeaways can be enjoyed on our seafront veranda.
Q: Does the hotel have central heating
The Hotel does have central heating throughout. We have recently increased the number of hours of heating since the new owners took over in January 2020. And in 2021 we installed 2 brand new boilers.
The heating is on from around 0600 - 1000 in the mornings and 1800 - 2300 in the evenings.
However, we do not heat the property during the daytime unless the temperature falls significantly. The property is mostly empty during the daytime so we save money by turning the heating down. That cost saving is passed on to our guests with our value-led room pricing.
Of course, some guests want heating during the daytime so we provide oil filled radiators at a cost of £7 per day (subject to availability).
The heating is on from around 0600 - 1000 in the mornings and 1800 - 2300 in the evenings.
However, we do not heat the property during the daytime unless the temperature falls significantly. The property is mostly empty during the daytime so we save money by turning the heating down. That cost saving is passed on to our guests with our value-led room pricing.
Of course, some guests want heating during the daytime so we provide oil filled radiators at a cost of £7 per day (subject to availability).
Q: WHAT RECENT IMPROVEMENTS HAVE THERE BEEN
In 2022, we have several newly decorated rooms and brand new bathrooms. The roof is also brand new! There are still some render/scaffold/roof works through July 2022, but it is nearly finished.
In 2021, we have 2 new boilers, several rooms have been decorated, the seafront veranda has had a total makeover and the front exterior has been extensively decorated. Prior to that, in 2020, we painted the communal hallways, replaced many windows and decorated rooms.
Since taking over the hotel in 2020, we have upgraded and improved many aspects.
In 2021, we have 2 new boilers, several rooms have been decorated, the seafront veranda has had a total makeover and the front exterior has been extensively decorated. Prior to that, in 2020, we painted the communal hallways, replaced many windows and decorated rooms.
Since taking over the hotel in 2020, we have upgraded and improved many aspects.
Q: What happens if we need to cancel
Most rooms booked on websites like booking-dot-com are non-refundable and are more expensive due to commission charged by those websites.
When you book direct with us, you may cancel your room and receive a full refund - no questions asked.
Simply get in touch at least 7 days before your first scheduled day of arrival. See Booking T&Cs for full details.
When you book direct with us, you may cancel your room and receive a full refund - no questions asked.
Simply get in touch at least 7 days before your first scheduled day of arrival. See Booking T&Cs for full details.
Q: Is it cheaper to book on this website
It will always be cheaper to book on this website. Third-party online travel agents (OTAs) like booking-dot-com promote higher rates as they charge commission. Also, we don't send our Special Offers to anyone else so the best place to be is right here.
Q: Is there car parking
Blue badge holders can park for free for an unlimited time along the Esplanade in the Pay & Display bays and the side streets such as Regent St, Victoria St, High St and College St etc. There are 4 hour blue badge bays along the seafront.
We have space for 6 cars on our forecourt; these are available on a first-come basis and are free of charge.
There are pay & display bays along the seafront (The Esplanade) which are free between October and March. They are also free from 1800 to 0900 all year round. During paid times, parking on The Esplanade is limited to 4 hours.
Paying by the PayByPhone app for The Esplanade parking rolls the credit overnight, so for example at 1700 paying £3.20 on app gives a 1200 end time the next day, whereas £3.20 cash gives an 0900 end time!
Side street parking in Regent St, Victoria St, High St, College St, Cross St, etc is free overnight from 1700 and free all day Sunday.
The Loading Bay in Regent St is OK for 15 minutes to load/unload and is free overnight from 1800 to 0800.
For busy periods, there are long stay car parks 5 minutes walk away at Burnham Swimming Pool (cheapest) , B&M or near Lidl. These are also cheaper than Esplanade parking and not time limited.
The cheapest and easiest way to pay for parking charges near the hotel is by using the PayByPhone app or website: https://paybyphone.co.uk
This also lets you extend/top up your parking time remotely in the long stay car parks (pool, B&M etc)without having to return to the car!
We have space for 6 cars on our forecourt; these are available on a first-come basis and are free of charge.
There are pay & display bays along the seafront (The Esplanade) which are free between October and March. They are also free from 1800 to 0900 all year round. During paid times, parking on The Esplanade is limited to 4 hours.
Paying by the PayByPhone app for The Esplanade parking rolls the credit overnight, so for example at 1700 paying £3.20 on app gives a 1200 end time the next day, whereas £3.20 cash gives an 0900 end time!
Side street parking in Regent St, Victoria St, High St, College St, Cross St, etc is free overnight from 1700 and free all day Sunday.
The Loading Bay in Regent St is OK for 15 minutes to load/unload and is free overnight from 1800 to 0800.
For busy periods, there are long stay car parks 5 minutes walk away at Burnham Swimming Pool (cheapest) , B&M or near Lidl. These are also cheaper than Esplanade parking and not time limited.
The cheapest and easiest way to pay for parking charges near the hotel is by using the PayByPhone app or website: https://paybyphone.co.uk
This also lets you extend/top up your parking time remotely in the long stay car parks (pool, B&M etc)without having to return to the car!
Q: Is the hotel suitable for guests with disabilities
Due to the age of the building and the various additions to it over the years, it is impossible for us to install a lift or to make the adaptations required to provide a safe and enjoyable stay for disabled guests. We ask that you contact us to discuss your requirements prior to booking with us.
Guests with sight impairment are welcome to bring a service dog. Unfortunately, due to previous abuse of this policy, we do require evidence prior to arrival that the animal is trained for the purpose claimed. Excess cleaning (if appropriate) will be charged.
Guests with sight impairment are welcome to bring a service dog. Unfortunately, due to previous abuse of this policy, we do require evidence prior to arrival that the animal is trained for the purpose claimed. Excess cleaning (if appropriate) will be charged.
Q: What time can we check-in
Reception staff are available for guests to check-in from 2pm (sometimes earlier) until at least 6pm each day. We can offer our great value room rates because we don't have staff sitting behind a reception desk doing very little all day. Our amazing team are here when it matters most.
When Reception is closed later, guests can make use of our user-friendly SELF CHECK-IN system to arrive at a convenient time.
If a guest has not arrived when we move to the Self Check-In system we will CALL, send a TEXT MESSAGE or leave a VOICEMAIL. If we don't have a valid UK mobile phone number or we cannot make contact by telephone, we will send an EMAIL.
This must be arranged by Reception & the Guest by 1900 hrs to be considered in place, please do not assume otherwise and simply arrive late, thanks. We cannot guarantee your admission into the hotel if not arranged by 1900.
We will provide a Safe Number and a Safe Code.
Guests use those details to access one of our key safes located just inside the main entrance.
The room key card will be inside the safe.
When Reception is closed later, guests can make use of our user-friendly SELF CHECK-IN system to arrive at a convenient time.
If a guest has not arrived when we move to the Self Check-In system we will CALL, send a TEXT MESSAGE or leave a VOICEMAIL. If we don't have a valid UK mobile phone number or we cannot make contact by telephone, we will send an EMAIL.
This must be arranged by Reception & the Guest by 1900 hrs to be considered in place, please do not assume otherwise and simply arrive late, thanks. We cannot guarantee your admission into the hotel if not arranged by 1900.
We will provide a Safe Number and a Safe Code.
Guests use those details to access one of our key safes located just inside the main entrance.
The room key card will be inside the safe.
Q: What time is check-out
Not later than 10am please. Check-out is super easy and super fast. Your room has already been paid for. All you need to do is drop off your room card into the box in reception and away you go. Again, we don't have staff sitting there just to collect your room card as we prefer to save that cost and pass it on with our value rates. Of course, should you need something, our housekeepers are available and will assist you. We also have an emergency phone number for out of hours use.
Q: How much are your room rates
Our room rates fluctuate during the year.
Rates are seasonal like any holiday destination. One thing to remember is you will always pay more if you book with a 3rd party website rather than booking on this site.
Bookings made direct via this website are also flexible, with 7 days' notice.
Rates are seasonal like any holiday destination. One thing to remember is you will always pay more if you book with a 3rd party website rather than booking on this site.
Bookings made direct via this website are also flexible, with 7 days' notice.
Q: How do I book an Apartment
Our one-bedroom apartments can be booked using the BOOK HERE tab above or calling us direct on 01278 783 138.
They are great for that even more special stay!
They are great for that even more special stay!
Q: Can I bring my pet with me
No, we do not accept pets.
Q: Do you have any smoking rooms
Our property is strictly NO SMOKING, NO VAPING & NO DRUGS.
What's more, if we find evidence of smoking, vaping or drug smells within the room, a Cleaning Surcharge will be charged to the payment card we have on file. We may also need to close the room for some nights to allow the cigarette smells to clear and we will recover our loss from you if we need to do so.
Similarly, if we discover that the fire alarm sensors have been tampered with, we must call out an engineer to inspect for damage and to ensure it is functioning correctly. There can be a substantial charge for this.
PLEASE DO NOT SMOKE, VAPE OR BRING DRUGS.
What's more, if we find evidence of smoking, vaping or drug smells within the room, a Cleaning Surcharge will be charged to the payment card we have on file. We may also need to close the room for some nights to allow the cigarette smells to clear and we will recover our loss from you if we need to do so.
Similarly, if we discover that the fire alarm sensors have been tampered with, we must call out an engineer to inspect for damage and to ensure it is functioning correctly. There can be a substantial charge for this.
PLEASE DO NOT SMOKE, VAPE OR BRING DRUGS.
Q: What is the difference between room types
- Budget or Economy Rooms are our best value options - these rooms may be smaller, the decor and furniture may be more traditional and/or the ensuite may be awaiting refurbishment. These rooms will have tea and coffee making facilities, a hair dryer, a flat screen TV and free wifi. Free soap and shampoo is provided.
- Standard Rooms - these rooms have free tea and coffee making facilities, a hairdryer, flat screen TV and free wifi. Free soap and shampoo is provided.
- Sea View Rooms - enjoy an amazing Sea View across Bridgwater Bay towards the North Devon coast or across to Cardiff and South Wales. The sunsets are stunning. Our Sea View Rooms enjoy the same amenities as our standard rooms.
- Apartments - we have two apartments, double bed en-suite with a separate lounge/dining area and kitchenette. Fridge, microwave, toaster, crockery & cutlery are for your sole use.
Q: What happens if I lose my Room Card
There is a £27 charge should you lose or misplace the smart card issued to access your room. This charge covers the cost of a new card, printing and programming of the door lock and administration costs. For security reasons, the card cannot be posted back to us for a refund; please put the key card in the check out box by 10 am to avoid the charge.
Please also note that if you lose your card during your stay, we might not be in the building to let you back in straight away!
Please also note that if you lose your card during your stay, we might not be in the building to let you back in straight away!
Q: Are there any other times when I might be charged extra
Additional charges may be made in the following instances (this is not a fully comprehensive listing)
- Late Checkout
- Missing Items
- Excessive Cleaning
- Cleaning after Smoking has taken place within the room
- Damage to Items and/or the Room
- Drug smells in the room or hotel
Q: what happens if i'm running late
When Reception is closed, our guests can make use of our user-friendly SELF CHECK-IN system.
We TEXT a Safe Number and a Safe Code to any guests who have not checked in when we close Reception. Guests use those details to access one of our key safes. The room key card will be inside the safe.
We may also telephone you and/or send you an email.
We TEXT a Safe Number and a Safe Code to any guests who have not checked in when we close Reception. Guests use those details to access one of our key safes. The room key card will be inside the safe.
We may also telephone you and/or send you an email.
Q: How do we find the Hotel
The property is located near the pier on the seafront in Burnham-on-Sea, TA8 1BQ - we are the only Hotel on the seafront.
If you are arriving by car, leave the M5 Motorway at Junction 22 and follow the signs to the seafront. We are just 2 miles from the motorway junction.
If you are arriving by car, leave the M5 Motorway at Junction 22 and follow the signs to the seafront. We are just 2 miles from the motorway junction.
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