The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
In these Terms and Conditions the following definitions apply:
“The Agreement” is your Booking Confirmation and the Terms and Conditions;
“The Company” and/or “The Owner” is Paul and Ann-Marie Chatwin trading as The Royal Clarence Hotel;
“The Hotel” is The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea TA8 1BQ;
“The Booking(s)” includes accommodation and any incidental items ordered;
“The Guest(s)” is the person, company, organisation or other body responsible for making the Booking;
“The Room(s)” is the guest bedroom and "The Apartment/Suite" is a one or two bedroom self-contained unit;
Guests may book in advance or on arrival. Rooms and Apartments are subject to availability and the Company reserves the right to refuse any booking for good reason.
The final prices displayed on the hotel website are a total for your requested stay including any extra items selected. A minimum length of stay and/or other conditions may apply to certain dates, as specified.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services, and may change depending on the actual tax point of the invoice, and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items are on display at Hotel reception and are available on request.
Full payment is required at the time of booking to secure each Room booking.
A £100 non-refundable deposit is required to secure each Apartment booking, with the balance and a £100 security deposit payable in cash on arrival. The £100 security deposit will be refunded to you original payment card within 12 hours of your departure subject to the Apartment being left in a clean and undamaged condition, complete with all fixtures and fittings. You should allow a further 3 days for your bank to credit the refund.
Occasionally, we will also notify Room Guests that a security deposit is required; and by booking you are authorising the debiting of the card provided. The guest must pay all outstanding charges (if any) on departure from the Hotel.
Cancellation / Non-Arrival (No Show)
The cancellation policy varies according to the rate that is booked.
Please refer to the individual full rate descriptions upon booking or as stated in the following text:
Semi-Flexible Room Rate
All Semi Flexible Room Rates are cancellable subject to the following charges;
a) Cancellation is later than 4pm two days before the scheduled day of arrival (ie after 4pm on Thursday for a Saturday arrival) = No Refund
b) Non-Arrival (No Show) on the first night of your stay will result in a 100% charge of your total booking UNLESS we are able to re-let your room for all or part of your original stay with us. A pro-rata refund will be awarded if we are able to re-let your booking.
For multi-night Bookings, you must notify us if you intend to arrive on the 2nd or subsequent nights of your stay. If you fail to notify us by 2:00pm on the day of your first nights stay, we shall treat your entire booking as a non-arrival (No Show) and 100% of the cost of your booking will be retained by the Hotel.
When you call us, we will issue you with a unique code which confirms any actions we agree to take regarding your booking(s). Please make a note of this code as without it we are unable to confirm you have spoken with us.
Non-Refundable Room Rate
These rates are non-refundable and non-changeable. By choosing a cheaper Non-Refundable Rate you give up your right to a refund should you need to cancel your Booking. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival (No Show) will result in the forfeiture of your payment.
Apartment bookings are non-refundable and non-amendable. For multi-night Bookings, you must notify us if you intend to arrive on the 2nd or subsequent nights of your stay. If you fail to notify us by 2:00pm on the day of your first nights stay, we shall treat your entire booking as a non-arrival (No Show) and 100% of the cost of your booking will be charged to your original payment card by the Hotel.
Change of Booking Details
Flexible Room Rate reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s.
Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.
Where the booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
When any changes are made, we will issue you with a unique code which confirms any actions we agree to take regarding your booking(s). Please make a note of this code as without it we may be unable to confirm any change.
Arrival and Departure
Hotel room guests may check-in at any time between 2:00pm and 10:00pm on the day of arrival. Apartment guests may check-in after 4:00pm.
Guests must contact the Hotel prior to 9:30pm if their arrival is delayed. If the Hotel is not made aware of a late arrival, the booking will be treated as a No Show and the booking will be forfeited.
On the day of departure we kindly ask all guests to vacate their Room or Apartment by 10:00am. Late check-out after this time will be charged to your credit/debit card at £20 per hour (or part thereof), at the discretion of the hotel.
Unfortunately, as our Hotel was built around 1796, accessibility adaptations are extremely difficult to make on practical and financial grounds. Whilst the Hotel is able to cater for most able bodied guests, those with specific mobility and/or accessibility requirements should contact the Hotel prior to making a Booking.
Items Beyond Our Control
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility or feature is a significant reason for you choosing our hotel and/or room and/or apartment, we would kindly ask you to make contact with us prior to Booking.
The Hotel has limited free parking on the front forecourt, available on a first come basis. There is free parking and pay/display parking close to the Hotel. Seafront parking is free of charge between 6pm and 9am and at all times during six months of the year (usually from October to April).
If you have a problem
In the unlikely event that you have a problem during your stay you must bring it to our attention at the time. This is to ensure that we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.
Use of Personal Information
We do not see or store your credit/debit card information. Financial transactions are processed using very strict security procedures by our payment processing company. We have authority to charge your payment card before, during and for a very limited period after your stay.
We do store your name and address on our secure web server and may occasionally use this information to send you details of special room deals at the Hotel. We do not provide your details to third parties. Please let us know at the time of booking or at any subsequent time if you do not wish to receive these offers.
Licensing and Statutory Regulations
The Company and Hotel are subject to Statutory Regulations. The regulations must be strictly observed and this may have an impact on our guests from time to time. We will attempt to notify you in advance if we are aware of anything which may inconvenience you, though sometimes this will not be possible and we ask for your understanding.
(i) This clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:
• any breach of this Agreement; and
• any representation, statement or tortuous act or omission (including negligence) arising under or in connection with this Agreement.
(ii) All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
(iii) Nothing in this Agreement limits or excludes the liability of the Company:
• for death or personal injury resulting from negligence; or
• for any damage or liability incurred by the Guest as a result of fraud or fraudulent misrepresentation by the Company.
(iv) Subject to clause (ii) and clause (iii) the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.
(v) The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
The Company will endeavour to assist Guests with storage of their equipment etc but it excludes liability for the loss or damage of those items.
Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies.
The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
a) Industrial action by the Company’s employees
b) Industrial action by the staff of one of the Company’s suppliers
c) Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake , terrorism and the Hotel being damaged or destroyed.
d) Postal and/or email bookings which do not reach the Company
e) Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your guests.
The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whenever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel feature.
The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
This site is operated by The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.